This site is operated by M&I Junk Removal & Hauling (“M&I”, “we”, “us”), 112 Duraleigh Rd, Anderson, SC 29621, phone (864) 359-7319. We answer the phone 24 hours a day; call or text is the fastest way to reach us about anything on this page.
Estimates
Estimates are free and carry no obligation, whether by phone, by photo or in person. You are never charged for asking.
Booking and deposits
Standard junk removal is booked without a deposit. Dumpster rentals and large multi-day cleanouts may require one; if so we tell you the amount before you commit, and it is credited to the final bill.
Cancelling or rescheduling
- Cancel or move a job free of charge with at least 24 hours notice by phone or text.
- With less notice, or if we arrive and cannot access the items, a trip fee may apply. We tell you what it is before you book, and we do not add one you have not been told about.
- If weather or safety makes a job impossible, we reschedule at no charge.
- A dumpster cancelled before it is dispatched is refunded in full.
Payment
You approve the final price on site before anything is loaded, and payment is due when the job is finished. If the job changes while we are there, we stop and re-quote before continuing. The payment methods we accept are confirmed with you when you book.
Refunds
Because the service is performed on site and paid on completion, refunds usually arise only from deposits and rentals:
- A deposit is refunded in full if you cancel before we dispatch, and reaches you within ten business days.
- If we cannot perform a job you have prepaid for, we refund the prepayment in full within ten business days.
- If a job is stopped part way, you are charged only for the work actually done and the disposal costs already incurred.
- Disposal fees we have already paid at a landfill or transfer station are not refundable once the load has been tipped.
Our come-back promise
If something on the agreed list was missed, tell us within 48 hours and we come back and finish it at no extra charge. Items that were not on the agreed list are quoted separately.
Problems
Call or text (864) 359-7319 within 48 hours of the job. We answer within two business days and, where something is our fault, we fix it. Please contact us before starting a card chargeback, because a conversation is faster for both of us. Anything we cannot resolve is handled under section 14 of our Terms of Service.