This site is operated by M&I Transport of SC, LLC [confirm: legal entity name against the South Carolina Secretary of State record], doing business as M&I Junk Removal & Hauling (“M&I”, “we”, “us”), 112 Duraleigh Rd, Anderson, SC 29621, phone (864) 359-7319, email [confirm: business email address to publish].
Estimates
Estimates are free and carry no obligation, whether by phone, by photo or in person. You are never charged for asking.
Booking and deposits
Standard junk removal is booked without a deposit [confirm: owner to confirm]. Dumpster rentals and large multi-day cleanouts may require a deposit of [confirm: amount or percentage], which is credited to the final bill.
Cancelling or rescheduling
- Cancel or move a job free of charge with at least [confirm: notice period, for example 24 hours] notice by phone or text.
- With less notice, or if we arrive and cannot access the items, a trip fee of [confirm: amount] may apply.
- If weather or safety makes a job impossible, we reschedule at no charge.
- A dumpster cancelled before it is dispatched is refunded in full [confirm: owner to confirm].
Payment
You approve the final price on site before anything is loaded, and payment is due when the job is finished. If the job changes while we are there, we stop and re-quote before continuing. Accepted payment methods: [confirm: list methods].
Refunds
Because the service is performed on site and paid on completion, refunds usually arise only from deposits and rentals:
- A deposit is refunded in full if you cancel before we dispatch, within [confirm: period, for example 10 business days].
- If we cannot perform a job you have prepaid for, we refund the prepayment in full within [confirm: period].
- If a job is stopped part way, you are charged only for the work actually done and the disposal costs already incurred.
- Disposal fees we have already paid at a landfill or transfer station are not refundable once the load has been tipped.
Our come-back promise
If something on the agreed list was missed, tell us within 48 hours [confirm: period] and we come back and finish it at no extra charge [confirm: owner to confirm the guarantee currently advertised on the existing site]. Items that were not on the agreed list are quoted separately.
Problems
Call or text (864) 359-7319 within 48 hours of the job. We answer within two business days and, where something is our fault, we fix it. Please contact us before starting a card chargeback, because a conversation is faster for both of us. Anything we cannot resolve is handled under section 14 of our Terms of Service.